Refund policy

We stand by our products 100%, if for any reason something has gone wrong please do contact us directly on 09 303 0339 or by email info@botanist.co.nz.

Please note we cannot accept the flowers back if you change your mind as they are a perishable product.

Requests to return goods must be submitted within 3 days from the date of shipping and the original 3 days from the date of shipping and the original.

Where goods are accepted (for credit or refund at our discretion) they must be delivered at the buyer's expense into the seller's store in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.

The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the seller's absolute discretion.

Any refunds (at our discretion) will be refunded in the form of the original payment method used by the buyer.