Shipping policy

Once we confirmed acceptance of the buyer’s order, we will endeavour to dispatch the buyers order within the specified time frame.

For Auckland locations that are not rural deliveries can be same day as long as the order is in before 10am on the day of delivery.

We will try its best to deliver any product within the time frames indicated however we do not guarantee delivery of any product if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter the address.

If the recipient is not at the address specified when the delivery is made, we will do its best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location, we will not be liable if it goes missing or is lost or damaged.

In the unlikely event that a product cannot be delivered it will be brought back to our studio or to our agents premises and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries. A second delivery attempt may incur an additional charge.

Goods leaving are adequately packed for delivery.

No damage claims will be considered after 2 days of receipt of goods. While no liability of goods damaged or lost in transit will be accepted by The Botanist Floral Stylist Limited, details of any claim should be advised to The Botanist Floral Stylist Limited.